Shipping & Returns

Please note that we ship all orders from our Hollywood, Florida warehouse Monday through Friday. All orders are shipped from our warehouse with USPS within 3-4 business days (M-F) of the purchase date for standard delivery and 5-8 days for economy delivery of the purchase date.  If an order is placed after 1PM Eastern Time on Friday, it will be shipped the following week. 
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees. 
Once we handpack and prepare your package for shipping, we will hand it off to a third party courier so that your package will arrive to you safe and sound! In the case that your package is lost or stolen in transit or upon arrival, Concept Store does not take responsibility for it. All claims must be made through the carrier your package was shipped with.

We offer free returns for a full refund within 14 days after the delivery date and free exchanges/store credit within 30 days of delivery date.

All returns must be requested via email to for approval and instructions. Unauthorized returns will not be accepted and will be shipped back to the customer. We are not responsible for unauthorized returns that are lost or damaged in transit.

On Sale items are considered final sale and will not be accepted for returns or exchanges.